HOW TO REGISTER IN DND FOR NOT RECEIVING COMMERCIAL COMMUNICATIONS (SMS OR CALL)

bsnlvas

BSNL VAS

Most of the customers do not wish to receive unwanted commercial calls and commercial SMS from subscribed or unsubscribed.
BSNL Customers have the option to block all commercial calls and SMS.
For this purpose, customer have to register by
 
Dialing toll free number 1909 or Sending SMS to 1909

When you dial the toll free number 1909, you will be prompted to register either through the customer care executive or through the Interactive Voice Response System (IVRS).
You can register for the Fully Blocked category in which NO COMMERCIAL CALL OR SMS will be allowed.

PROCEDURE FOR REGISTRATION BY DIALING 1909
Dial 1909, listen to the instructions and choose one of the following for registration of preference:

• Through customer care executive
• Through IVRS (Interactive Voice Response System)

REGISTRATION THROUGH CUSTOMER CARE EXECUTIVE:
Ask the customer care executive for registration.

REGISTRATION OF PREFERENCE THROUGH SMS

• You can register your preference(s) for commercial communications by sending an SMS to 1909.
• To opt for the fully blocked category, send SMS “START 0” to 1909.
• On receipt of request exercised through SMS, BSNL will send an SMS to confirm the options exercised.
• You have to send a confirmation SMS so that options exercised are implemented.
• On getting the confirmation SMS, BSNL will register your request and send you an SMS indicating your Registration Status.
• Registration is completed within seven days of sending SMS by the customer.

NOTE: You may change your preferences for not receiving commercial communications or for receiving selected commercial SMSs, at any point of time after 7 days from the date of registration or 7 days from the date of last change of request.
 HOW TO DE-REGISTER FROM THE NATIONAL CUSTOMER  PREFERENCE REGISTER (NCPR)
You may de-register yourself from the NCPR using either a voice call on 1909 or through SMS. You will start receiving commercial communications on your telephone after de-registration.

DEREGISTERATION BY DIALING 1909

• Dial 1909, listen to the instructions and choose one of the following to deregister:
• Through Customer care executive
• Through IVRS(Interactive Voice Response System)

DEREGISTRATION THROUGH CUSTOMER CARE EXECUTIVE:

• Call the toll free number 1909 and select to de-register through customer care executive.
• Ask the customer care executive to deregister you from NCPR.
• The customer care executive will accept the request and confirm the same.
• You will also get an SMS confirming your deregistration.

DEREGISTRATION THROUGH INTERACTIVE VOICE RESPONSE SYSTEM (IVRS)

• Call the toll free number 1909 and select to de-register through the IVRS.
• Follow the instructions of the IVRS to get deregistered. The IVRS willconfirm your selection to get deregistered.
• You will get a SMS confirming your deregistration.

DE-REGISTRATION OF PREFERENCE THROUGH SMS

• Send SMS “STOP” to 1909.
• You will get a SMS informing you of your deregistration request and
• seeking your confirmation through SMS.
• Send SMS confirming your request.